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The Best Place to File an Airplane Complaint Might Surprise You

They know. They know nobody snail mails anything anymore.

Ever feel like you’re sending an email into the abyss? Filing an airline complaint is a relatively opaque process for many reasons: it’s easier to deal with a large volume of requests, deters customers from making complaints and prevents customers harassing the company. Most of all, it is a deterrent.

But like a math problem, there is an order of operations that should be followed when complaining. Twitter gets first billing, followed by snail mail and online forms. All airlines, as required by law, are obligated to provide customers a place where they can send actual hate mail in.

Both snail and electronic mail will probably receive a response within a similar timeframe (forever). Every major domestic airline provides an online form where customer complaints can be registered, though many people across this thing called the Internet have reported mixed success at times. Sometimes the airline never even acknowledges the e-mail.

Corporate emails seem to be the least reliable, though we have tried to provide information where available.

Pro Tip Use a Mad Libs-style complaint letter we have pre-written for you! Then use this UPS shipping label maker or a free fax service, lol.

Regardless, strangely, many people have reported considerable success going the old-school route. But maybe, perhaps, it is because:

The U.S. Department of Transportation (DOT) requires airlines to provide information on their website about how to file complaints with the airline electronically and by postal mail.  

Suggestion? Learn to get *really* millennial on Twitter, or go the old school way.

There is no middle ground here.

Airline Twitter Corporate Email Form Address Phone Fax
Alaska @AlaskaAir   Alaska Airlines
Attn.: Customer Relations
P.O. Box 68900
Seattle, WA 98168
   
American @AmericanAir sean.bentel@aa.com Customer Relations
American Airlines
4255 Amon Carter Blvd.
Mail Drop 2400
Fort Worth, TX 76155
  817.967.4162
Delta @Delta   Delta Air Lines
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA 30320
   
Frontier @FlyFrontier   Frontier Airlines, Inc.
Attn: Customer Relations
PO Box 492085
Denver, CO 80249
801.401.9000  
Hawaiian @HawaiianAir   Hawaiian Airlines
P.O. Box 30008
Honolulu, HI 96820
   
JetBlue @JetBlue   JetBlue Airways
P.O. Box 17435
Salt Lake City, UT 84117
   
Spirit @SpiritAirlines   2800 Executive Way
Miramar, FL 33025
801.401.2222  
Southwest @SouthwestAir   Southwest Airlines
P.O. Box 36647-1CR
Dallas, TX 75235
800.435.9792  
United @United customercare@united.com United Airlines
Customer Relations
P.O. Box 4607, NHCCR
Houston, TX  77210
   
Virgin America @VirginAmerica   Virgin America Guest Relations
555 Airport Blvd.
Burlingame, CA 94010
877.359.8474 650.648.0493
Attn: Guest Relations

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